Designing Strategic Model of Performance Measurement Using Modified IPA Integrated DEMATEL and Multiple Regression

Authors
Mohsen Keramatpanah 1
Hossein fath-abbadi 2
Mahmood hajami 3
1 M.A student of Industrial management, Institue of management and planning, Tehran, Iran
2 . Msc of Industrial management, Malek-Ashtar, University of Technology, Tehran, Iran.
3 Msc of Industrial management, Malek-Ashtar, University of Technology, Tehran, Iran.
Abstract
Managerial researches emphasize an organizational contingency elements rule at improving the performance. Although, few theorical and empirical researches were implemented upon the influencing elements at organizational performance.
This paper is an effort to fill gaps of corresponding issue. For this, exploration and searching the literature and expert interviews (DELPHI) resulted in formulation of 14 contingent elements which impact the military organization performance. Then, an importance- performance analysis technique based on experts needs and expectations was used to prioritize the elements performance. This technique also presents weakness and strength of influencing performance elements.
In this paper, to improve the validity and practical aspects of importance- performance analysis technique, experts and personnel of mentioned organization were interviewed.
Then, two quantitative and qualitative techniques multiple regression and DEMATEL final values as integration of implicit and explicit importance respectively are used to extract the importance rates.
Finally, the performance rate extracted through interviews based on likert values as well as importance rate applied to build the importance- performance matrix in four quadrants which based on two axes (importance, performance) to analysis the feature of located elements in each quadrant.
Keywords
Performance measurement
Organizational improvement
Importance-Performance analysis
multiple regression
DEMATEL
Soft Operation Research
influential performance factors
 
 
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Organizational Resources Management Researches
Volume 3, Issue 2
September 2013
Pages 67-90