Investigating situational antecedents of IS/IT user satisfaction

Authors
Mostafa Hadavinejad 1
Hoda Mahmood Janloo 2
1 Assist professor, Department of Management, Vali-e-Asr University, Rafsanjan, Iran
2 M.A. of Public Management, Department of Management, Vali-e-Asr University, Rafsanjan, Iran
Abstract
This study is aimed to design and examine a model for situational antecedents of IS/IT user satisfaction in administrative organizations. In this regard, questionnaires related to research variables were prepared and after ensuring the reliability and the content validity, were distributed among 379 employees as a sample. In order to test the hypotheses, first of all, measurement models were estimated and tested. Then, the data were fitted to structural equation. Results showed that all of situational factors, except IT Infrastructure of IS/IT, had positive meaningful effects on perceived ease of use in %99 confidence level. Moreover, perceived ease of use had a significant positive effect on user satisfaction. Among the situational factors examined, only task-technology fitted and technical support had a significant positive effect on perceived usefulness of information technology; however the significant effect of perceived usefulness on user satisfaction was not confirmed. Finally it was revealed that among mentioned situational factors, it is user involvement that has a direct positive effect on user satisfaction. Also, based on the result of the side-study, perceived usefulness of IT/IS has a moderating effect on the impact of IS/IT ease of use on user satisfaction.
Keywords
user satisfaction
Information technology
Information Systems
Situational Antecedents
IS/IT users

 


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Organizational Resources Management Researches
Volume 3, Issue 4
March 2014
Pages 137-156