The impact of new technologies on the insurance industry

Document Type : Qualitative Research

Authors
mohammad vafaei yegane 1
Masoumme Ghorbani Senjedari 2
mosa rezaei mirghaed 3
behrouz mirzaei 4
1 Assistant Professor, Department of Management. Faculty of Humanities, University of Ilam, Ilam, Iran.
2 Master of Science, Department of Educational Management, Faculty of Educational Sciences, Allameh Tabatabai University, New Business Insurance Expert, Tehran, Iran.
3 Master of Arts, Department of Cultural Management, Faculty of Management, Azad University, Science and Research Branch, CEO of Alborz Insurance, Tehran, Iran.
4 PhD in Development Sociology, Department of Sociology, Faculty of Humanities, Islamic Azad University, Arak Branch, Arak, Iran.
Abstract
The aim of the research: The present research is conducted with the aim of studying the impact of new technologies on the insurance industry.

Research method: Based on the purpose of the research, this research is one of the types of applied research and from the perspective of approach, it is a part of qualitative research and thematic analysis. The statistical population of the current research is the experts and specialists in the field of insurance industry, who were selected by the available and snowball method, the number of 12 experts for the research sample. Also, this research has used the semi-structured interview tool to collect the data and information needed for the current research.

Research findings: After analyzing the data, 75 consequences (indicators) of the fourth industrial revolution were identified in the insurance industry, which were classified into 9 components and two dimensions. 9 organizing components (six components of the software dimension and three components of the hardware dimension) are: 1- Skills evolution (11 indicators) 2- Cyber security and management and insurance frauds and violations (10 indicators) 3- Efficient management of the insurance industry (12 indicators) 4- Globalization of the insurance industry (7 indicators) 5- Reduction of all types of risks (8 indicators) 6- Increasing insurance penetration (9 indicators) 7- Development of insurance products (4 indicators) 8- Change in the quantity and quality of jobs and physical facilities (5 indicators) 9- Infrastructure development (9 indicators).
Keywords
insurance industry: New technologies: Information and Communications Technology: HR skills

Subjects

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Organizational Resources Management Researches
Volume 14, Issue 4
February 2025
Pages 161-183