Volume 4, Issue 3 (2014)  

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XML Persian Abstract Using interpretive structural modeling (ISM) to develop a customer knowledge management model in banking industry
P. 1-22
Babak Teimourpour , Rezvan Amiri Aghtaee
Abstract (12770 Views) | Full-Text (PDF) (4533 Downloads)

XML Persian Abstract Customization of services in the banking industry on loyalty, trust and satisfaction of customers by using of ECSI model
P. 23-48
Samira Pour , Fatemah Kharidar , Mahbobeh Zargari
Abstract (10767 Views) | Full-Text (PDF) (3975 Downloads)

XML Persian Abstract Internal service quality measurement and improvement: integrated approach Performance Control Matrix (PCM) and Rough Set Theory
P. 49-69
Ali Morovati Sharifabadi , Saeed Peirow
Abstract (10788 Views) | Full-Text (PDF) (3110 Downloads)

XML Persian Abstract Iran’s transition to learning economy: Organizational implications
P. 72-98
Seyyed Hamid Khodadad Hosseini , Behnam Abdi , Alireza Hassanzadeh , Ali Mohammad Ahmadi
Abstract (10159 Views) | Full-Text (PDF) (5917 Downloads)

XML Persian Abstract Surveying Impact of Impression Management Tactics on Career: Case of Bonyad Shahid
P. 99-129
Shpor Sherafat , Mogzgan Roshanejad , Eslam Karimi , Arian Gholipour
Abstract (10197 Views) | Full-Text (PDF) (3452 Downloads)

XML Persian Abstract Investigation of Relationship between Succession Planning, Organizational Maturity of Employees and Managers Leadership Style in Family Businesses
P. 131-149
Mahshid Gharibpour , Masomeh Aref , Meysam Latifi
Abstract (13130 Views) | Full-Text (PDF) (7438 Downloads)

XML Persian Abstract Simulated Rank Model of Intellectual Capital with Organizational Ambidextrous Learning: Case of Pharmaceutical Industry
P. 151-173
Alireza Kushkijahromi , Mirali Seyyednaghvi , Davood Hosseinpoor , Vaghollah Ghorbanizadeh
Abstract (9418 Views) | Full-Text (PDF) (4329 Downloads)

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