Volume 13, Issue 2 (2023)
ORMR 2023, 13(2): 75-104 |
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taghva M R, taghavi fard M T, Raeesi Vanani I, Yaghoubi N M, kord H. Identification of drivers affecting the quality of mobile government services. ORMR 2023; 13 (2) :75-104
URL: http://ormr.modares.ac.ir/article-28-66003-en.html
URL: http://ormr.modares.ac.ir/article-28-66003-en.html
Mohammad reza Taghva 
1, Mohammad taghi Taghavi fard2 , Iman Raeesi Vanani3 , Noor mohammad Yaghoubi4 , Hamed Kord5
1, Mohammad taghi Taghavi fard2 , Iman Raeesi Vanani3 , Noor mohammad Yaghoubi4 , Hamed Kord5
1- Professor, Department of Industrial Managemen, Faculty of Management and Accounting, Allameh Tabataba'i University, Tehran, Iran. , taghva@atu.ac.ir
2- Professor, Department of Industrial Managemen, Faculty of Management and Accounting, Allameh Tabataba'i University, Tehran, Iran.
3- Associate Professor, Department of Industrial Managemen, Faculty of Management and Accounting, Allameh Tabataba'i University, Tehran, Iran.
4- Professor, Department of Public Administration, Faculty of Management and Economic University of Sistan and Baluchestan, Zahedan, Iran.
5- PhD. Student in Information Technology Management , Faculty of Accounting and Management, Allameh Tabataba’I University, Tehran, Iran.
2- Professor, Department of Industrial Managemen, Faculty of Management and Accounting, Allameh Tabataba'i University, Tehran, Iran.
3- Associate Professor, Department of Industrial Managemen, Faculty of Management and Accounting, Allameh Tabataba'i University, Tehran, Iran.
4- Professor, Department of Public Administration, Faculty of Management and Economic University of Sistan and Baluchestan, Zahedan, Iran.
5- PhD. Student in Information Technology Management , Faculty of Accounting and Management, Allameh Tabataba’I University, Tehran, Iran.
Abstract: (1356 Views)
Over the past few decades, the mobile government has attracted a lot of attention around the world. The governments are seeking quality services to citizens to achieve the desired level of satisfaction. Therefore, in order to provide better services, it is necessary to study of the quality of mobile government services and ultimately explain the factors affecting the quality of its services. The present study is a type of qualitative research in terms of purpose, applied, and in terms of data collection.In this study, the method of meta synthesis and the approach of Barrosu and Sandeluski was used to investigate the research literature. Data collection tools are open coding to identify themes and components Drivers of of mobile government service quality. The validity of the analysis was assessed using the kappa coefficient, which was equal to 0.771 In this study, 39codes were identified as basic themes to identify the quality of service quality components. Of these, 21codes were selected as Sub themes and 7were identified and formed as Main themes:Quality orientation, meritocracy, personal privacy, commitment, infrastructural measures, pragmatism, efficient management.
Article Type: Qualitative Research |
Subject:
Strategy and Management
Received: 2022/12/11 | Accepted: 2023/06/11 | Published: 2023/09/26
Received: 2022/12/11 | Accepted: 2023/06/11 | Published: 2023/09/26
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