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hossein gholizade R, ghafarian sokhnavr Z. Application of Critical Incident Technique in Tacit Knowledge Documenting. ORMR 2019; 9 (1) :19-48
URL: http://ormr.modares.ac.ir/article-28-21257-en.html
Application of Critical Incident Technique in Tacit Knowledge Documenting
Rezvan Hossein gholizade 1, Zahra Ghafarian sokhnavr2
1- Associate Professor, Faculty of Psychology and Educational Sciences, ferdowsi university of mashhad , rhgholizadeh@um.ac.ir
2- educational planing expert, regional electricity company of khorasan
Abstract:   (6637 Views)
The main purpose of this study is to documenting tacit knowledge derived from employee experience. A Critical Incident Techniqu  was used to achieve this purpose. First, 51 employees of the Resource Planning and Development department of Ferdowsi University Of Mashhad  participated in the research in order to find key actor, using the social network analysis. At this stage, social network analysis questionnaire was used to collect data. Based on the findings of the study at this stage, relationship arrangement graph of actors was depicted and actors positions was obtained based on centralization indices in network. Then, based on the results of data analysis, key actors in organizational knowledge network of Ferdowsi University of Mashhad were identified. At the next stage, Narrative interviews were used to to find effective and ineffective behaviors in dealing with critical incident.
 
Keywords: Tacit Knowledge Management, Organizational Experience, Critical Incident Technique, Network Analysis
Full-Text [PDF 327 kb]   (1826 Downloads)    
Article Type: Qualitative Research | Subject: Organizational Behavior and Human Resource Management
Received: 2018/05/24 | Accepted: 2019/05/18 | Published: 2019/10/2
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