Volume 3, Issue 1 (2013)
ORMR 2013, 3(1): 113-134 |
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Safari S, Haghi M, Sabzian H. Proposing a Framework for Assessing Personnel’s Idea and Suggestion Management System based on Their Usability
(Case study: Lorestan Gas Company). ORMR 2013; 3 (1) :113-134
URL: http://ormr.modares.ac.ir/article-28-1279-en.html
URL: http://ormr.modares.ac.ir/article-28-1279-en.html
1- Associate Professor, Shahed University, Tehran, Iran
2- . Msc in Public Administration, Shahed University, Tehran, Iran
2- . Msc in Public Administration, Shahed University, Tehran, Iran
Abstract: (7499 Views)
The Success of organizations and corporations depends heavily on the innovation and management of personnel's ideas and suggestions. The usability as a key indicator in assessing human resources and organizational systems can help managers to ensure higher level of performance. This paper offers a framework for assessing idea and suggestion management systems based on usability in 4 proposed systems. This descriptive and analytical study was carried out during 2012-2013 in Lorestan Gas Company. Data gathering was done using a researcher-made questionnaire and the validity of questionnaire was confirmed by academicians and practitioners and its reliability was verified through conducting a pre-test in 20 participants with a Correlation Coefficient of 0.92. Results indicate that the most usable suggestion systems has the highest participation rate and the least usable ones attracted the least suggestions from personnel.
Keywords: Ideas Management, Suggestion System, User Centered Design, Usability, Personnel Participation
Received: 2013/07/20 | Accepted: 2013/10/30 | Published: 2014/11/9
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