Volume 6, Issue 4 (2017)
ORMR 2017, 6(4): 43-65 |
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zahmatdost E, Pooya A. Predicting Success of ERP System Using FDEMATEL and FSAW Hybrid Approach. ORMR 2017; 6 (4) :43-65
URL: http://ormr.modares.ac.ir/article-28-10873-en.html
URL: http://ormr.modares.ac.ir/article-28-10873-en.html
Abstract: (9520 Views)
The implementation of enterprise resource planning is complex, and the failure rate remains excessive. This study proposes a prediction approach based on FDEMATEL and FMCDM for ERP success. The literature has reported over 30 critical success factors for ERP implementation, but companies typically are not aware to exploit them. At first, about 21CSFs from literature and expert opinion are elaborated into key performance indices, which are categorized in three groups; organizational, tactical and technical factors. These factors associated with each stage of ERP implementation by ten local ERP experts. Second, a three stage ERP implementation model is proposed. Further, it uses fuzzy DEMATEL and the evaluation of ten experts to evaluate weighting of each CSFs. At the next step after using FMCDM method to obtain possible rating of success of ERP performance, remedial actions are identified to see if the performance is below expectation. The proposed approach is helpful to predict the success of ERP without actually adopted ERP in companies. Iran Khodro Khorasan Company is selected to illustrate the effects of the assessment model, which is also currently is using consulting company specializing in ERP implementation services. With further evaluation by local experts, the model has the potential to serve as a guideline for ERP implementation (even in other countries). Results confirmed that organizations considering organizational factors less than other factors. some of important factors are top management support, identification of ERP objects, change management, sufficient financial budget, project management, sufficient implementation team, effective communication and training.
Keywords: Enterprise Resource Planning (ERP), success factors, fuzzy DEMATEL, FMCDM (SAW), Iran Khodro Khorasan Company
Article Type: Research Paper |
Subject:
مدیریت فناوری اطلاعات
Received: 2015/10/31 | Accepted: 2017/01/20 | Published: 2017/02/7
Received: 2015/10/31 | Accepted: 2017/01/20 | Published: 2017/02/7
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