چهارچوب مدیریت ‌ارتباط با کارکنان در سازمان‌های دولتی مطالعه موردی: شرکت پالایش نفت شهید تندگویان

نوع مقاله : پژوهشی کیفی

نویسندگان
1 استادیار، مدیریت رفتار سازمانی، گروه مدیریت دولتی، دانشکده مدیریت و حسابداری، پردیس فارابی دانشگاه تهران، قم، ایران.
2 استادیار، مدیریت دولتی، گرایش مدیریت منابع انسانی، گروه مدیریت دولتی، دانشکده مدیریت و حسابداری ، پردیس فارابی دانشگاه تهران، قم، ایران.
3 دانشجوی دکترا، مدیریت رفتار سازمانی، گروه مدیریت دولتی، دانشکده مدیریت و حسابداری ، پردیس فارابی دانشگاه تهران، قم، ایران.
چکیده
کارکنان، مهمترین سرمایههای سازمان هستند و عملکرد سازمان به عملکرد آنها وابسته است. دستیابی به عملکرد بالای نیروی کار نیازمند شناسایی ساز و کارهای ارتباط با کارکنان است که در قالب مفهوم مدیریت ارتباط با کارکنان (ERM) پیگیری می­شود. مدیریت ارتباط با کارکنان، یک ابزار راهبردی و نوعی فرایند مدیریت منابع انسانی است که با تکیه بر بهبود ارتباطها و ایجاد دیدگاهای مشترک بر استمرار و تقویت روابط بین سازمانها و کارکنان تمرکز دارد. این مطالعه با هدف تدوین چهارچوب عملی مدیریت ارتباط با کارکنان در سازمان انجام شده و از نوع تحلیلی _ توصیفی میباشد. گردآوری اطلاعات بر اساس مصاحبه با 14 نفر از مدیران ارشد و میانی شرکت پالایش نفت شهید تندگویان صورت گرفته است. براساس تحلیل دادهها، کدهای بهدستآمده به شش گروه فعالیت اصلی شامل مدیریت دانش، مدیریت ارتباطها، مدیریت برنامه حمایتی کارکنان، مدیریت برنامه توسعه کارکنان، مدیریت برنامه شناختی کارکنان، و درگیرسازی کارکنان تقسیمبندی شدهاند. درنهایت هر زیرگروه فعالیت به انواع نیروی کار کلیدی و عادی تخصیص داده شده ­اند.
کلیدواژه‌ها

موضوعات


عنوان مقاله English

A framework for Employee Relationship Management in public organizations Case Study: Tondgooyan Oil Refining Company

نویسندگان English

Reza Tahmasebi 1
Jabar Babashahi 2
Narjes sadat Lajevardi 3
1 Faculty member-Assistant Professor
2 Faculty member-Assistant Professor
3 PhD student
چکیده English

Employees are the most important assets of the organization and the performance of the organization depends on their performance. Achieving high performance of the workforce requires the identification of employee communication mechanisms, which is pursued in the framework of the concept of employee relationship management (ERM). Employee relationship management is a strategic tool and a kind of human resource management process that focuses on the continuity and strengthening of relationships between organizations and employees by relying on improving relationships and creating shared perspectives. This study aims to develop a practical framework for employee relationship management in the organization and is analytical-descriptive. Data collection was based on interviews with 14 senior and middle managers of Tondgooyan Oil Refining Company. Based on the data analysis, the obtained codes were classified into six main activity groups including Knowledge Management, Relationship Management, Employee Assistance Program Management, Employee Development Program Management, Employee Cognitive Program Management and Employee Involvement and finally each subgroup of activities is assigned to key and non-ley employees.

کلیدواژه‌ها English

Employee Relationship Management
Knowledge Management
Relationship Management
Employee Assistance Program Management
Employee Development Program Management
Employee Cognitive Program Management
Employee Involvement
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