توسعه ظرفیت اصلاح نظام اداری در پرتو سازمان هوشمند با رویکرد داده‌بنیاد

نوع مقاله : پژوهشی کیفی

نویسندگان
نجمه مهدی بیگی 1
امین رضا کمالیان 2
نورمحمد یعقوبی 3
علی اصغر پورعزت 4
محمدحسین رونقی 5
1 دانشجوی دکتری مدیریت منابع انسانی، دانشکده مدیریت و اقتصاد، دانشگاه سیستان و بلوچستان، زاهدان
2 دانشیار، گروه مدیریت، دانشکده مدیریت و اقتصاد، دانشگاه سیستان و بلوچستان، زاهدان، ایران.
3 استاد، گروه مدیریت، دانشکده مدیریت و اقتصاد، دانشگاه سیستان و بلوچستان، زاهدان، ایران.
4 استاد، گروه مدیریت دولتی، دانشکده مدیریت، دانشگاه تهران، تهران، ایران.
5 استادیار، گروه مدیریت، دانشکده اقتصاد مدیریت و علوم اجتماعی، دانشگاه شیراز
چکیده
یکی از محورهای نقشه راه اصلاح نظام اداری ایران و سیاست‌های کلان اداری، موضوع توسعه دولت الکترونیک و هوشمند‌سازی اداری در راستای تسهیل خدمت‌رسانی به مردم است. در همین راستا هدف پژوهش حاضر ارائه مدلی جامع برای معرفی سازمان هوشمند است. این پژوهش در چارچوب رویکرد کیفی و به‌روش داده‌بنیـاد انجـام شد. نخست با انتخاب 17 نفر از اعضای هیأت ‌علمی و کارشناسان حوزه سازمان و مدیریت به‌روش نمونه‌گیری نظری، مصاحبه‌های عمیق و نیمه‌ساختار یافته‌ای انجام شد و داده‌های حاصل از آنها در سـه مرحله کدگذاری باز، محوری و انتخابی تجزیه‌ و تحلیل شدند و 230 کد اولیه استخراج و 72 مفهوم و 17 مقوله احصا گردید. به‌‌منظور اعتبارسنجی مدل، از روش دلفی استفاده شد و به‌روش نمونه‌گیری گلوله برفی و باتوجه‌به سوابق تحصیلی، پژوهشی یا اجرایی در حوزه سازمان و مدیریت 31 نفر به‌‌عنوان اعضای پانل خبرگان انتخاب شدند و پرسشنامه‌ تنظیم‌ شده بر‌اساس مؤلفه‌های مدل در اختیار ایشان قرار گرفت. بر‌اساس نتایج حاصل از روش دلفی، میزان شاخص‌ اجماع در دوره‌های سه‌گانه افزایش پیدا کرد، به‌این‌‌ترتیب ‌که مقدار ضریب هماهنگی کندال در دور سوم بالاتر از 7/0 بود که نشان‌ از اجماع قوی در بین خبرگان در خصوص مؤلفه‌های مدل داشت. به‌این‌ترتیب مدل سازمان هوشمند با دو عامل علّی درون و برون‌سازمانی، عوامل زمینه‌ایِ فناوری اطلاعات، مدیریت هوشمند، مدیریت دانش، سرمایه انسانی، تجهیزات و زیرساخت‌ها، ساختار سازمانی و سازمان یادگیرنده، عوامل مداخله‌گرِ فرهنگ توسعه‌گرا، اعتماد، تعهد و عدالت سازمانی، راهبردهای حاکمیت فناوری اطلاعات و مدیریت دانش و پیامدهای درون‌سازمانی و برون‌سازمانی شکل گرفت.
کلیدواژه‌ها
سازمان هوشمند
اصلاح نظام اداری
داده‌بنیاد

موضوعات

عنوان مقاله English

Developming AdministrativeSystem Reform Capability Considering Smart Organization based on Grounded Theory Approach

نویسندگان English

Najme Mehdibeigi 1
Amin Reza Kamalian 2
Nour Mohammad Yaghoubi 3
Ali Asghar Pourezzat 4
Mohammad Hossein Ronaghi 5
1 Ph.D Candidate of Management – HRM, Faculty of Management and Economics, University of Sistan & Blouchestan, Zahedan, Iran.
2 Associate Prof., Department of Management, Faculty of Management and Economics, University of Sistan & Blouchestan, Zahedan, Iran.
3 Prof., Department of Management, Faculty of Management and Economics, University of Sistan & Blouchestan, Zahedan, Iran.
4 Prof., Department of Management, Faculty of Management, University of Tehran, Tehran, Iran
5 Assistant professor, Department of management, college of economics, management and social sciences, Shiraz University, Shiraz, Iran.
چکیده English

One of the pillars of Iran administrative system reform roadmap and macro-administrative policies is development of e-government and administrative intelligence to facilitate service delivery to the public. So, this paper aims to provide a comprehensive model for introducing Smart Organization. It is conducted by qualitative approach framework using grounded theory method. To this end, 17 faculty members and experts in field of organization and management were selected using theoretical sampling method and in-depth and semi-structured interviews were conducted. Data were analysed in three stages of open, axial and selective coding. Thus 230 initial codes, 72 concepts and 17 categories were extracted. Then, the Delphi method was used to validate the model and 31 people were selected by snowball sampling based on their academic, research or executive in organization and management. A questionnaire based on model components was provided to them. The consensus index increased in the three rounds, so that the Kendall coefficient in the third round was higher than 0.7, indicating a strong consensus among the experts on the model components. Data analysis showed that inside and outside of the organization factors are causal factors; information technology, intelligent management, knowledge management, human capital, equipment and infrastructure, organizational structure and learning organization are contextual factors; developmental culture, trust, commitment, and organizational justice are interfering factors; Information technology governance and knowledge management are strategies for smart organization that have inside and outside of the organizational consequences.

کلیدواژه‌ها English

Smart Organiation
Administrative System Reform
Grounded Theory
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پژوهش های مدیریت منابع سازمانی
دوره 9، شماره 3
بهمن 1398
صفحه 111-132