ارزشیابی برنامه‌های آموزشی شرکت سایپا با استفاده از مدل بازگشت سرمایه(ROI):مطالعه موردی

Today, most experts agree that in the highly competitive world, product line or technology are not even more considered as competitive advantage for organizations but on the other hand, HR and manager’s ability to manage people in an organization brings about superiority for an organization among others. Therefore, the development of this valuable resource is considered to be vital for the organization. Staff training and Development constitutes a strategic and important issue for an organization that through this, organizations human capital is transformed into permanent capital. While the importance and necessity of designing and implementing training in organizations has become popularity and everyone agrees on it, what has become extremely important in this matter is effectively Evaluation of training programs. Accordingly, at the present study we used the return on investment model to assess training courses at Saipa Company’s Maintenance unit. Results showed that the rate of return on investment for these courses was 35.6%. In addition, employees transmission reduction, increased employee job satisfaction, increased customer satisfaction, employee absenteeism reduction, employee progress, employee turnover reduction, increased employee engagement and decreased rate of occupational accidents has also sought for the organization as intangible benefits.