[1] Fayyad U., Piatetsky-Shapiro G., "Smyth P.; From data mining to knowledge discovery in databases"; AI Magazine, Vol. 17, No. 3, pp.36–53, 1996.
[2] Ngai E. W. T., Xiu L., Chau D. C. K.; "Application of data mining techniques in customer relationship management: A literature review and classification"; Expert Systems with Applications, Vol. 36, pp.2592–2602, 2009.
[3] Choudhary A. K., Harding, J. A., Tiwari M. K.; "Data mining in manufacturing: A review based on the kind of knowledge"; Journal of Intelligent Manufacturing, Vol. 20, pp.501–521, 2008.
[4] Ngai E. W. T., Hu Y., Wong Y. H., Chen Y., Sun X.; "The application of data mining techniques in financial fraud detection: A classification framework and an academic review of literature"; Decision Support Systems, Vol. 50, pp.559–569, 2011.
[5]
Baron A.,
Armstrong M.; Human Capital Management: Achieving added value through people; Kogan Page Publishers, pp.69-79, 2007.
[6] Redman T., Wilkinson A.; Contemporary human resource management: Text and cases; Financial Times Press, 2001.
[7] Berry M., Linoff G.; "Data mining techniques: For marketing, sales and customer support; New York: John Wiley and Sons, 1997.
[8] Cios K. J., Swiniarski R.W., Pedrycz W. l.a.; The knowledge discovery process; Springer US, pp.9-24, 2007.
[9] Punj G.N., Stewart D.W.;"Cluster Analysis in marketing research: Review and suggestions for application"; Journal of Marketing Research, Vol. 20, pp. 134-148, 1983.
[10] MacQueen J. B.; Some methods for classification and analysis of multivariate observations; Proceeding of 5th Berkeley Symposium on Mathematical Statistics and Probability, Berkeley, Calif.: University of California press, 1967.
[11] Kim K. J., Ahn H.; A recommender system using GA Kmeans clustering in an online shopping market; Expert Systems with Applications, Vol. 34, pp. 1200-1209, 2008.
[12] Santos T., Lima A., Lima Reis C., Quites Reis R.; "Automated support for human resource allocation in software process by cluster analysis"; Proceedings of the 4th International Workshop on Recommendation Systems for Software Engineering, pp. 30-31, 2014.
[13] Aksakal E., Dagdeviren M., Eraslan E., Yuksel E.; Personel selection based on talent management; The 2nd International Conference on Integrated Information, pp. 68-72, 2013.
[14] Bal M., Bal Y., Ustundag A.; Knowledge representation and discovery using formal concept analysis: An HRM application; In The World Congress on Engineering, pp. 1068–1073, 2011.
[15] Strohmeier S., Piazza F.; "
Informating HRM: A comparison of data querying and data mining";
International Journal of Business Information Systems, Vol. 5, No.2, pp.186-197, 2009.
[16] Jantan H. R., Hamdan A. A., Human, Z.;"Talent forecasting using data mining classification techniques"; International Journal of Technology Diffusion (IJTD), Vol. 1, No. 4, 2010.
[17] Bernik M., Bernik I.; "Knowledge management and information technology in analyzing human resource processes"; In Proceedings of the SPRING 5th International Conference on Knowledge Generation, Communication and Management, 2011.
[18] Boardman Liu L.; Operationalizing service quality: Providers’ perspective; Northeast Decision Sciences Institute Proceedings, 2010.
[19] Valle M.A., Varas S.; "Ruz G.A.; Job performance prediction in a call center using a naive Bayes classifier"; Expert Systems with Applications, Vol. 39, pp. 9939–9945, 2012.
[20] Adorno A. J.; Understanding and combating employee turnover in call centers; http://www. degarmogroup. com /wp-content /themes /toolbox/ pdf/ Understanding _and_ Combating _Call_Center_Employee_Turnover.pdf, Retrieved 25.07.2014.
[21] Jackson K. E.; Overturn the high cost of employee turnover. http:// www.responsedesign.com/store/10145.pdf Retrieved 27.07.2014.
[22] Birnbaum D., Somers M. J.; "Fitting job performance into turnover model: An examination of the form of the job performance-turnover relationship and path model"; Journal of Management, Vol. 19, No. 1, pp.1–11, 1997.