1- Associate Professor, Department of Public Administration, Faculty of Social Sciences, AJA Command and Staff University, Tehran, Iran.
2- Professor, Department of Management, Faculty of Humanities, Tarbiat Modares University, Tehran, Iran.
3- Associate Professor, Department of Tourism Management, Faculty of Tourism, Semnan University, Iran.
4- PhD student in Public Administration (Human Resource Management), Faculty of Social Sciences, AJA Command and Staff University, Tehran, Iran. , smmirdamad@alum.semnan.ac.ir
Abstract: (31 Views)
Objective: Investigating deviant human resource behaviors is one of the challenging issues of government organizations. One of these behaviors is underperformance. Facing this phenomenon from the perspective of employees or managers requires specific requirements, and at different organizational levels, a set of appropriate strategies must be adopted for them. Therefore, the aim of this study is to categorize the effects and factors affecting this phenomenon and how to deal with them at each level.
Methodology: Therefore, 52 experts related to the subject were identified and the data were collected through semi-structured interviews and examined using Max QDA Analytics2021 software and based on the logic of the qualitative content analysis method.
Findings: The research findings indicate the discovery of 115 factors affecting employee underperformance in government organizations, which can be categorized into 9 areas. Each of the domains is a combination of factors that cause underperformance on employees or managers, including: social/economic/cultural/political/technical/managerial/individual/organizational/process domains.
Conclusion: According to the results of the interviews, the exposure domains should be examined from the perspectives of employees and managers, and at three levels: strategy, task strategy, and organizational strategy. The results indicated that among the different domains, the process and organizational type has the majority of factors affecting the underperformance phenomenon, and the managerial domain is the only category in which no significant employee factor is seen.
Article Type:
Qualitative Research |
Subject:
Organizational Behavior and Human Resource Management Received: 2024/09/26 | Accepted: 2025/04/23 | Published: 2025/03/30