Purpose: This study was conducted in order to identify and structure the financial crisis of the social security organization using the SSM method. The results of this research can be used to determine changes in this organization.

Methodology: To identify and structure the problem, CATWOE and soft systems methodology have been combined. Therefore, the current research is applied research with inductive-deductive logic, which is an example of a qualitative mixed method. The data of the research are the opinions of experts, whose number is 28, and they were selected in a purposeful way. Research has been done in two main stages, which are extracting the structure of the problem and identifying solutions.

Findings: In this research, the structure of the financial crisis of the social security organization (rich image) and the factors related to it were determined. In addition, it was found that in order to solve the crisis, reforms should be made in governance and organization measures in three areas: policy, economy and supervision.