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Using interpretive structural modeling (ISM) to develop a customer knowledge management model in banking industry Babak Teimourpour, Rezvan Amiri Aghtaee
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Customization of services in the banking industry on loyalty, trust and satisfaction of customers by using of ECSI model samira pour, Fatemah Kharidar, Mahbobeh Zargari
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Internal service quality measurement and improvement: integrated approach Performance Control Matrix (PCM) and Rough Set Theory Ali Morovati Sharifabadi, Saeed Peirow
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Iran’s transition to learning economy: Organizational implications Seyyed Hamid Khodadad Hosseini, Behnam Abdi, Alireza Hassanzadeh, Ali Mohammad Ahmadi
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Surveying Impact of Impression Management Tactics on Career: Case of Bonyad Shahid Shpor Sherafat, Mogzgan Roshanejad, Eslam Karimi, Arian Gholipour
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Investigation of Relationship between Succession Planning, Organizational Maturity of Employees and Managers Leadership Style in Family Businesses Mahshid Gharibpour, Masomeh Aref, Meysam Latifi
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Simulated Rank Model of Intellectual Capital with Organizational Ambidextrous Learning: Case of Pharmaceutical Industry alireza kushkijahromi, Mirali Seyyednaghvi, Davood Hosseinpoor, Vaghollah Ghorbanizadeh
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