In the dynamic and complex environment of public organizations, human resource management is considered a vital and determinant factor in improving organizational performance and enhancing services to citizens. In fact, the importance of human resources in public organizations is greater than that in private organizations due to the widespread services these organizations provide to society. In this article, using the grounded theory approach, an inclusive model in the field of human resource management in public organizations has been formulated. According to the findings of this research, the most important human resource challenges in the public sector include inefficient management, lack of systematic management in the human resources domain, high levels of stress and job dissatisfaction, inconsistency in the relationship between payment and performance, a strategy of significant cost reduction, increased volume and complexity of services in the public sector, and the lack of proportional human resource development. Various reasons contribute to the emergence of challenges and problems in the human resources of public organizations. These challenges are not only related to legal factors and budget constraints associated with public governance but also stem from organizational culture weaknesses and a lack of attention to public interests in public organizations. Strategies for improving human resources in the public sector include human resource planning, establishing a fair reward system, training and development of employees, performance evaluation, safety and health, effective establishment of a relational system, creating an effective safety and health system, promoting organizational culture, and developing organizational structure.
Article Type:
Qualitative Research |
Subject:
Organizational Behavior and Human Resource Management Received: 2023/12/26 | Accepted: 2024/02/20 | Published: 2024/06/30