Volume 3, Issue 4 (2014)
ORMR 2014, 3(4): 137-156 |
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Hadavinejad M, Mahmood Janloo H. Investigating situational antecedents of IS/IT user satisfaction. ORMR 2014; 3 (4) :137-156
URL: http://ormr.modares.ac.ir/article-28-3794-en.html
URL: http://ormr.modares.ac.ir/article-28-3794-en.html
1- Assist professor, Department of Management, Vali-e-Asr University, Rafsanjan, Iran
2- M.A. of Public Management, Department of Management, Vali-e-Asr University, Rafsanjan, Iran
2- M.A. of Public Management, Department of Management, Vali-e-Asr University, Rafsanjan, Iran
Abstract: (8889 Views)
This study is aimed to design and examine a model for situational antecedents of IS/IT user satisfaction in administrative organizations. In this regard, questionnaires related to research variables were prepared and after ensuring the reliability and the content validity, were distributed among 379 employees as a sample. In order to test the hypotheses, first of all, measurement models were estimated and tested. Then, the data were fitted to structural equation. Results showed that all of situational factors, except IT Infrastructure of IS/IT, had positive meaningful effects on perceived ease of use in %99 confidence level. Moreover, perceived ease of use had a significant positive effect on user satisfaction. Among the situational factors examined, only task-technology fitted and technical support had a significant positive effect on perceived usefulness of information technology; however the significant effect of perceived usefulness on user satisfaction was not confirmed. Finally it was revealed that among mentioned situational factors, it is user involvement that has a direct positive effect on user satisfaction. Also, based on the result of the side-study, perceived usefulness of IT/IS has a moderating effect on the impact of IS/IT ease of use on user satisfaction.
Keywords: user satisfaction, Information technology, Information Systems, Situational Antecedents, IS/IT users
Received: 2013/08/20 | Accepted: 2014/10/6 | Published: 2015/01/21
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