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The main purpose of this research is to present a model for evaluating knowledge management enablers based on Fuzzy Inference System (FIS) to examine Pasargad bank situation. First of all, initial model compiled based on literature review. After presenting compiled model to experts, enablers and their indexes were concluded by Delphi Fuzzy Technique according to experts’ revisions and new ideas. In this model, Culture, Structure, Information Technology and Leadership were confirmed as enablers’ dimensions. For gathering information and extracting FIS rules according experts’ knowledge and experiences, semi structured interviews have been done. After system designing and crediting, a questionnaire was used for gathering data to measure knowledge management enablers and their indexes (FIS inputs) at Pasargad Bank. FIS output shows that knowledge management enablers situation at Pasargad Bank is at medium level. Evaluating knowledge management enablers at banking domain and using Fuzzy Inference System for evaluating knowledge management enablers were innovations of this research.

Keywords: Knowledge Management, Enabler, Fuzzy Inference System, Pasargad Bank

     

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